1. Introduction
Welcome to DTHAssist.in. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services for DTH new connections, recharges, and technical support.
2. Information We Collect
To provide you with seamless DTH services, we may collect the following information when you contact us via Phone, WhatsApp, or Email:
- Personal Identification Info: Full Name, Mobile Number, and Email Address.
- Location Info: Your complete installation address (Flat No, Building, Area, Pincode) required for doorstep technician visits.
- Service Details: Preferred DTH Brand, Setup Box ID, or existing Customer ID for recharge and troubleshooting.
3. How We Use Your Information
We use the collected information strictly for service delivery purposes, which include:
- Booking and scheduling new DTH installations at your provided address.
- Processing instant recharges for your DTH account.
- Assigning technicians for signal issues, shifting, or hardware replacement.
- Communicating with you regarding your service requests and sending updates.
4. Data Sharing & Third Parties
DTHAssist.in does NOT sell, rent, or trade your personal information to marketing agencies. However, we may share necessary details with:
- Authorized Technicians: We share your name, address, and phone number with field technicians to fulfill installation and repair requests.
- DTH Operators: Your details are submitted to the respective DTH companies (Tata Play, Airtel, Dish TV, etc.) to activate your new connection